RETURNS FOR ONLINE PURCHASES

We want you to be satisfied with your order from Trophy Pond Management If you are not totally pleased with your purchase, you many return any product with in 14 days for a prompt refund, credit or exchange of your choice. Before your return any product, call us for a Return Merchandise Authorization (RMA) number. Trophy Pond Management does not reimburse the cost of return shipping unless the product shipped was our error or was defective. Returned products with no defects will have a 20% restocking fee.
Please email us at info@trophypond.com or contact us at 931-374-0536 and we will help facilitate returns or exchanges.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. “New and unused” means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.
We love satisfied customers so if you have any questions about this policy, please feel free to contact us via e-mail info@trophypond.com or via telephone at 931-374-0536.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense. Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

CREDIT AND RETURN TIME

Please give us some time to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited. All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

CANCELING YOUR ORDER

If you have placed an order and would like to cancel it, please call us at 931-374-0536 within four hours of placing your order to cancel it free of any charges. Don’t worry! Even after the four hours, our friendly customer service will do all that we can to stop the items from being processed and/or shipped but there is no guarantee that we will be able to stop it in time.

SPECIAL ORDERS

We accept special orders, prepaid only. Prices charged will be those in effect when the items are received in our warehouse. Shipping is charged by weight, plus insurance and handling.

There are no returns or refusals for special orders.